Shipping Policy

Last Updated: January 16, 2025

Welcome to the Meowdana of HONGSHUN INTL HK LIMITED shipping page! We want your cat's fresh new bandanas to land on your doorstep as quickly and smoothly as possible. Please read through our shipping guidelines below for all the details on processing times and delivery.

Order Processing

  • Processing Window: Orders are typically packed and prepped within 1–3 business days following payment confirmation (excluding weekends and holidays).
  • Peak Periods: During major sales, holidays, or new bandana drops, processing might take just a little bit longer. We appreciate your patience and will keep you in the loop if any minor delays pop up!

Shipping Rates & Delivery Estimates

Shipping costs are calculated securely at checkout based on your delivery address and chosen speed. Estimated delivery windows begin after your order leaves our facility:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 3–7 business days
  • Express Shipping (when available): 2–5 business days

Note: Delivery times are estimates and can occasionally be influenced by carrier hurdles, weather events, customs clearance, or other factors outside our control.

Order Tracking

  • Once your package is out the door, we will email you a shipping confirmation containing your tracking details (where available).
  • Please allow 24–48 hours for the carrier's system to update with live tracking status after you receive that email.

International Shipping & Customs

We ship to many international regions, though availability can vary by location. For our global cat parents:

  • Fees & Taxes: Customs duties, import taxes, and local fees may apply depending on your country's laws.
  • Customer Responsibility: These charges are not included in your checkout total and must be covered by the recipient.
  • Clearance: Inspections by local customs can occasionally extend your delivery timeframe.

Incorrect Addresses & Undeliverable Packages

  • Please double-check your shipping details at checkout to make sure everything is spot-on.
  • Meowdana of HONGSHUN INTL HK LIMITED cannot take responsibility for packages shipped to incorrect or incomplete addresses entered during checkout.
  • If a package bounces back to us as undeliverable, original shipping charges are non-refundable, and reshipment fees may apply.
  • Notice a typo after hitting place order? Reach out to us right away! While we can't guarantee a change once processing has started, we will always try our best to help.

Lost or Stolen Packages

Once the shipping carrier marks a package as delivered, Meowdana of HONGSHUN INTL HK LIMITED is no longer responsible for lost or stolen items. If your tracking says delivered but your parcel is playing hide-and-seek, we suggest:

  • Scanning hidden drop-off spots around your porch or apartment entrance.
  • Checking in with neighbors or building front desks.
  • Contacting the shipping carrier directly to open an inquiry.

Shipping Delays

Delivery timelines are estimates, not guarantees, and can be impacted by severe weather, high shipping volumes, or carrier disruptions. While Meowdana of HONGSHUN INTL HK LIMITED isn't liable for carrier delays, our team is always happy to pitch in, help you track down your shipment, and support you through any delivery hiccups.

Contact Us

Got a shipping question we didn't cover here? Reach out to our team anytime, and we'll be more than happy to help you out!

Brand: Meowdana 
Company: HONGSHUN INTL HK LIMITED
Address: Room S006, 2/F, The Capital 61–65 Chatham Road South, Tsim Sha Tsui, Hong Kong
Email: service@meowdana.com