Return and Refund Policy

Last Updated: January 16, 2025

At Meowdana of HONGSHUN INTL HK LIMITED, we want both you and your cat to be completely happy with your purchase. If something isn't quite right, we are here to help! Please review our return, refund, and cancellation guidelines below.

Return Eligibility

To qualify for a return, your cat bandana must meet the following conditions:

  • Initiated and returned within 30 days of delivery.
  • Unworn, unwashed, and in its original, brand-new condition.
  • Accompanied by all original packaging, tags, and proof of purchase (such as your order number or receipt).

Note: For the health, safety, and hygiene of all our feline friends, we cannot accept returns on items that show any signs of pet hair, wear, damage, alteration, or lack original packaging.

Non-Returnable Items

The following items are ineligible for return or refund:

  • Bandanas that have been worn, tried on, or used by a pet.
  • Items marked as final sale or non-returnable.
  • Gift cards.
  • Promotional or complimentary giveaway items.
  • Products damaged due to improper handling, chewing, or everyday wear and tear.

Damaged, Defective, or Incorrect Items

If your package arrives with a damaged, flawed, or incorrect bandana, please reach out to us within 7 days of delivery and include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the item and its packaging.

Once we review and approve your submission, we will promptly arrange a replacement or issue a refund.

How to Request a Return

To kick off a return, contact our support team with your order number and the reason for the return.

Please note: Returns sent back without prior approval from our team may not be accepted.

Return Shipping

  • Customers are responsible for all return shipping costs, unless the item arrived defective or incorrect due to an error on our end.
  • We strongly recommend using a trackable shipping service for your return.
  • Meowdana of HONGSHUN INTL HK LIMITED cannot be held responsible for return shipments that are lost or delayed in transit.

Refunds

Once your return arrives at our facility and undergoes inspection, we will email you with an update on your refund status.

  • Approved refunds are credited back to your original payment method.
  • Depending on your bank or payment provider, please allow 5–10 business days for the funds to post.
  • Original shipping fees are non-refundable unless the return stems from a store error.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or pattern for your cat, simply return your eligible item for a refund and place a fresh order on our site whenever you are ready!

Order Cancellations

We process orders quickly so your feline friend's new gear gets delivered as fast as possible. If you need to cancel an order:

  • Get in touch with us as soon as you can.
  • Orders that have not yet left our facility can be successfully canceled.
  • If your order has already shipped out, it will need to follow our standard return process once it arrives.

Return Contact Information & Address

All returns must be pre-approved by our support team before being mailed back.

Brand: Meowdana 
Company: HONGSHUN INTL HK LIMITED
Address: Room S006, 2/F, The Capital 61–65 Chatham Road South, Tsim Sha Tsui, Hong Kong
Email: service@meowdana.com